How Claire’s Turned Every Screen into a Silent Store Manager with AIScreen

The Problem

Managing promotions, updates, and employee communications across chain stores was slow and inconsistent, relying on outdated systems. Campaigns launched late, internal updates were missed, and brand consistency suffered.

The Solution

AIScreen gave Claire’s a centralized brain for all stores,  turning every display into an active operator. Instead of depending on managers to manually roll out updates, campaigns launched automatically, on time, and tailored by region. The transformation included:

  • Video wall hardware in supercenters for seasonal campaigns and high-impact product launches.

  • Window-facing screens to attract foot traffic with clearer offers and time-sensitive promotions.

  • Totems outside stores to showcase hours, local events, and loyalty campaigns even after closing time.

  • In-store displays automated across departments for daily deals, clearance, and local content.

  • Employee-facing screens in breakrooms and stockrooms to deliver training, recognition, and policy updates instantly.

By automating campaigns, personalizing by region, and unifying updates, Claire’s modernized operations without straining its infrastructure.

The Impact

  • 24% rise in promo compliance

  • 70% faster content approval

  • 42% improvement in employee awareness

  • Frequent shopper praise for “clearer deals”
“We finally communicate at the speed of retail. Updates reach every store in minutes, not days, keeping teams aligned and promotions on point. Customers see consistency, and employees feel clarity. AIScreen has taken the guesswork out of communication.”
Shawn Buckner, VP of Operations
Claire’s

About Claire’s

Step inside any Claire’s, and it’s more than a store; it’s an ecosystem.

 

It’s a one-stop shop for all accessories. But as aisles grew and locations multiplied, so did the complexity behind the scenes.

 

Managing promotions, store updates, and employee communication at scale had become a logistical puzzle. And for a company rooted in innovation, from pioneering the supercenter model to sustainability efforts, there was no room for outdated signage strategies.

 

So Claire’s asked the big question:

 

 “What if our screens could think like store managers?”

The Scale of the Challenge

With over 50 supercenters across different states, Claire’s’s footprint is massive. That means dozens of departments, thousands of SKUs, and countless campaigns running across multiple zones, each with its own timing and messaging. See the wider approach behind it in our retail digital signage solution. Content is created and scheduled from one AIScreen digital signage platform.

 

The old system involved a combination of printed signs, local USB uploads, and manual coordination between corporate and store-level teams. Promotions are sometimes launched late. Price changes took hours to reflect. Internal announcements were buried in backroom binders.

 

“There was no single source of truth,” said one district manager, Tim Lynch. “Every store interpreted the plan slightly differently, and that cost us consistency.”

 

Worse, internal communication didn’t always keep pace. Training updates, policy changes, or shout-outs for team wins often got lost in the daily shuffle.

 

It was time to simplify and synchronize.

 

Finding the Right Fit in AIScreen

The turning point came during a tech innovation sprint. One pilot store tested AIScreen to manage seasonal endcap displays. The results were immediate.

 

“What caught our eye wasn’t just the tech,” said the Director of Retail Experience, Richard Verburg. “It was the speed, the clarity, and how well it blended with our operational flow.”

 

With AIScreen, the Claire’s team could:

 

  • Automate and schedule content by department and store zone.

  • Deliver hyper-local updates like sports scores or community events.

  • Push real-time internal messaging to staff screens and employee devices.

  • Extend reach with video walls, window displays, and outdoor totems for maximum impact.

What once took days now took seconds.

From Chaos to Control

One of the first major tests came during Claire’s’s Back-to-School campaign, a high-velocity season with fast-changing inventory and regional variations. With AIScreen, marketing pushed localized messages to stores in seconds, adjusting on the fly based on supply. With AIScreen:

 

  • Video walls showcased high-priority categories like backpacks and electronics.

  • Window-facing screens promoted limited-time discounts, driving foot traffic.

  • Outdoor totems reminded communities about local school supply drives.

  • Internal notices reached staff instantly, without reliance on paper postings.

 

“It felt like we had a digital assistant on every wall,” said a store director in Indiana, Michael McDonald. “And it never missed a beat.”

“AIScreen’s digital signage gave us the flexibility to promote the right styles at the right moment. Our team can now update displays instantly across all boutiques, which has dramatically improved engagement and sales.”

Jeffery Farthing,

Director of Visual Merchandising

Claire’s

The ROI: Fast, Visible, and Felt Across Stores

After a full rollout, the impact was undeniable:

  • Claire’s
    24%
    Promo compliance rose 24%, with campaigns launching accurately and on time.
  • Claire’s
    70%
    Content approval time dropped by 70%, thanks to centralized scheduling.
  • Claire’s
    42%
    Employee awareness of company updates rose by 42% in stores with dedicated crew screens.

The Claire’s Way, Modernized

For Claire’s, AIScreen wasn’t about flashy tech, it was about elevating the everyday.

 

Screens stopped being static displays and started acting like smart, silent store managers. From video walls to window-facing screens to outdoor totems, each display amplified communication, empowered staff, and kept customers engaged in real time.

 

Now, the team is exploring advanced personalization, integrating loyalty offers with digital displays and using data-driven triggers to show relevant content by time, weather, or inventory levels.

“We haven’t changed who we are,” said the VP of Operations, Shawn Buckner. “We just finally gave ourselves a way to communicate at the speed of retail.”

 

And for a brand that believes in doing things better, AIScreen turned out to be the missing link.

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