ChromeOS Troubleshooting

If your ChromeOS device or display isn’t working correctly, try these steps before contacting support:

1. Clear the AIScreen Player Cache
   
   • Open the AIScreen app on your ChromeOS device.
   • Right-click using a wireless keyboard and go to Settings.
   • Click Advanced Settings in the menu.
   • Select Clear Cache to remove temporary files.
     
2. Check Power Adapter
   
   • Ensure the power adapter is working and not causing the issue.
     
3. Prevent Overheating
   
   • If the device feels hot, move it to a location with better airflow.
     
4. Check Internet Connection
   
   • Confirm the device has a strong and stable internet connection.
     
5. Reset ChromeOS Settings
   
   • Reset the device settings and reinstall the AIScreen app using Google Admin.
     
6. Remove Unnecessary Apps
   
   • Delete any extra apps running on the device to free up resources.
     
7. Factory Reset
   
   • Perform a factory reset, reinstall the AIScreen app, and set it up again through Google Admin.
     
8. Replace the Device if Needed
   
   • If the issue persists, the device might be outdated or faulty. Consider replacing it with a newer model.