LG webOS Troubleshooting

If you’re having issues with your LG webOS signage display, try these steps before contacting support:

1. Clear the Cache for the AIScreen App
   
   • Open the side menu of the AIScreen app by pressing the S.Menu button on your remote.
   • Select Clear Cache from the list.
   • The app will restart automatically and clear the cache.
     
2. Restart the Display
   
   • Turn the display off for a few minutes, then turn it back on.
     
3. Check for Existing Solutions
   
   • Look for solutions to your issue in the help library.
     
4. Update the Display’s Operating System
   
   • Check for updates and make sure your display is running the latest version. For help, visit LG’s support documentation.
     
5. Check the Power Adapter
   
   • Ensure the power adapter is working correctly. Replace it if needed or contact the manufacturer for help.
     
6. Check the Internet Connection
   
   • Make sure the display has a strong internet connection. You can run tests to check the connection.
     
7. Reinstall the AIScreen App
   
   • Delete and reinstall the AIScreen app. Then, use Replace Device to pair the new installation with the same screen license.
     
8. Remove Unnecessary Apps
   
   • Delete any apps you don’t need so the display only runs AIScreen.
     
9. Factory Reset the Display
   
   • Go to Settings on your remote.
   • Select Admin Menu and turn Admin Mode on (the default password is 0,0,0,0,0,0 unless changed).
   • Select Factory Reset and confirm.
   • After resetting, reinstall the AIScreen app and use Replace Device to pair the same screen license.
     
10. Replace the Device if Necessary
    
    • If the issue is still not resolved, the device might be faulty. You can:
      • Contact the manufacturer for support.
      • Purchase a media player supported by AIScreen to connect to the display.
      • Buy a newer model of LG webOS signage display.