Samsung Tizen Troubleshooting

If you’re having trouble with your Samsung Tizen display, try these steps before contacting support:

1. Clear the Cache for the AIScreen App
   
   • Press the yellow, C, or info button on the Samsung remote while the AIScreen player is open to open the side menu.
   • Select Clear Cache in the menu.
   • Press Clear Cache to remove the temporary files.
     
2. Restart the Display
   
   • Turn the display off for a few minutes, and then turn it back on.
     
3. Check for OS Updates
   
   • Ensure the display is updated to the latest version of its operating system.
     
4. Search for Existing Solutions
   
   • Check Tizen guides to see if there is already a solution for your issue.
     
5. Check the Internet Connection
   
   • Ensure the device has a strong internet connection. For help, visit Samsung’s support page.
     
6. Check the Power Adapter
   
   • Make sure the power adapter is working and not causing the issue.
     
7. Reinstall the AIScreen App
   
   • Uninstall and reinstall the AIScreen app. Use Replace Device to pair the same screen license again.
     
8. Remove Unnecessary Apps
   
   • Delete any apps that aren’t needed so the display only runs AIScreen.
     
9. Factory Reset the Display
   
   • Perform a factory reset and reinstall the AIScreen app. Use Replace Device to pair the same screen license again.
     
10. Replace the Device if Needed
    
    • If the issue is not fixed, the device might be faulty. You can:
      • Contact the manufacturer for help.
      • Purchase an AIScreen-supported media player to connect to the display.
      • Buy a newer model of Samsung Tizen display.