How to Set Up White Label in AIScreen

This guide explains how to configure your White Label environment in AIScreen, connect your custom domain correctly, configure SMTP, and start working with your clients under your own brand.

1. Create an Account in AIScreen Manager

First, create your main AIScreen account:

🔗 AIScreen Manager:

Steps:

• Register with your email and password
  
• Confirm your email
  
• Log in

2. Log in to the White Label Manager

After registering, access White Label settings from inside AIScreen:

• Open the sidebar
• Click White Label

You are now inside your White Label configuration panel.

3. Configure White Label Settings

3.1 Upload Your Logo

Purpose:
Upload your company logo to fully brand your White Label Manager.

How to set up:

• Click “Click or Drag image to upload logo”
• Upload your logo file
• Save configuration

Your logo will appear across your White Label platform.

3.2 Custom Domain Setup (NEW PROCESS – IMPORTANT)

Purpose

Connecting your own custom domain allows your clients to access the platform using your branded link (for example: manager.yourcompany.com) instead of the default AIScreen domain.

⚠️ Important:
You must configure DNS FIRST.
Only after DNS is correctly configured should you connect the domain inside White Label.

STEP 1 — Configure DNS at Your Domain Provider (DO THIS FIRST)

Log in to your domain provider (GoDaddy, Cloudflare, Namecheap, etc.).

You must create a CNAME record.

What You Need to Create

If you want your platform to open at:

manager.yourcompany.com

Then create this DNS record:

Important DNS Rules

• Do NOT create an A-record
  
• Do NOT enter full domain in Name if your provider only expects the subdomain
  
• Make sure no conflicting record already exists
  
• Wait for DNS propagation (5–60 minutes, sometimes up to 24 hours)

Official DNS Help (Optional References)

GoDaddy CNAME Guide:

Cloudflare DNS Guide:

DNS propagation checker:

STEP 2 — Connect Domain in White Label Settings

After DNS is created:

1. Go to White Label → General Settings
2. In the Confirm Name field, enter the exact subdomain you used in DNS
   Example: manager
3. In the Domain field, enter: manager.digital-signage-space.io
4. Click Check Status

Scroll down to DNS Verification Data

Understanding Statuses

In DNS Verification Data you will see:

🟡 Pending

System does not detect your DNS yet.
Possible reasons:

• DNS not propagated
• Record created incorrectly

🔵 Initializing

System detected the record.
Verification is in progress.

This is a normal temporary state.

🟢 Active

✅ Domain is successfully connected.
Your custom domain is live.

🔴 Failed

DNS configuration is incorrect.
Most common reasons:

• Wrong Value
• A-record instead of CNAME
• Conflicting DNS record

When Is Setup Complete?

Only when Status = Active.

Until then, your custom domain will not work.

3.3 White Label Manager URL (Default Access)

Purpose:
This is the default system URL for your White Label Manager.

Example:

https://manager.digital-signage-space.io

Click Copy to use it.

3.4 White Label Player URL

Purpose:

Example:

https://player.digital-signage-space.io/

Use this to:

• Connect screens
  
• Launch player devices
  
• Share with clients

Click Copy to use it.

4. Creating Spaces for Clients

Each client should have a separate Space.

Steps:

• Go to Spaces
  
• Click Create Space
  
• Enter client details

More details:
(Spaces guide link here)

5. Inviting Clients

Steps:

• Go to Teams
  
• Click Invite People
  
• Enter email
  
• Assign role
  
• Send invite

6. Purchasing Screens

Steps:

• Open client Space
  
• Go to Billing
  
• Purchase required screens
  
• Client can now manage screens

7. DNS & “Check Status” — Full Logic

Correct order:

1️⃣ Create CNAME in DNS

2️⃣ Wait for propagation

3️⃣ Enter Confirm Name and Domain

4️⃣ Click Check Status

5️⃣ Wait until Status = Active

If not Active:

• Verify CNAME
  
• Use DNS checker
  
• Remove conflicting records

8. SMTP & Sender Settings (Email Setup)

This section configures how emails are sent from your brand.

Go to:
White Label → SMTP & Sender Settings

Turn the toggle ON.

Recommended Setup (Google / Gmail / Google Workspace)

Use:

• SMTP Host: smtp.gmail.com
  
• Port: 587
  
• Encryption: TLS
  
• SMTP User:
  
  your full email address
  
• SMTP Password:
  App Password (NOT your regular password)

Fix for Error:

534-5.7.9 Application-specific password required

This means Google requires an App Password.

How to Create App Password

1. Go to:
   
2. Enable 2-Step Verification
   
3. Go to App Passwords
   
4. Create password for Mail
   
5. Use that 16-character password in SMTP Password field

Official Google Guide:

Testing SMTP

1. Fill all fields
   
2. Enter email in “Test Email (Optional)”
   
3. Click Test Connection

Expected result:

• Success message
  
• Email delivered

9. Common Mistakes

DNS Errors

• A-record instead of CNAME
  
• Wrong Value
  
• Wrong Name
  
• Conflicting record
  
• DNS not propagated

SMTP Errors

• Using regular Gmail password instead of App P
  
• Wrong port
  
• Wrong encryption
  
• SMTP toggle not enabled

Final Checklist Before Going Live

• Logo uploaded
  
• CNAME created
  
• Status = Active
  
• Custom domain opens correctly
  
• SMTP Test Connection successful.
  
• Player URL tested.

After Setup

Once everything is Active:

• Your clients access platform via your domain.
  
• Emails are sent from your brand.
  
• Player runs without AIScreen branding.
  
• You can fully operate as a reseller.

After saving, please contact support at hello@aicreen.io or chat and send us your domain name—we will add it to our system.